What to agree before outsourcing WordPress delivery
A practical starting point for agencies adding development capacity without handing over the client relationship.
Read articleSupport Facility journal
Ideas for the teams behind the technology.
Practical perspectives on white-label development, cybersecurity and the everyday work of keeping technical services running.
Start a cybersecurity assessment with a better brief
Clarify the business question, authorized scope and expected handover before requesting security testing.
Read articleA clearer handover for out-of-hours support
Give the next shift enough context to continue the work without making customers start again.
Read article