Access control
Agree the accounts, privilege levels and removal process appropriate to the approved scope.
Defined during onboardingTrust needs a process
Controlled access. Clear responsibility. Documented escalation.
Every engagement begins by defining access, responsibilities, communication and the client-specific controls required for the work.
Credential handling
Never send passwords through lead forms. Establish an approved transfer and storage method during onboarding.
Defined during onboardingSecure connectivity
Document approved devices, networks, VPN requirements and client-specific access restrictions.
Defined during onboardingLogging & handover
Keep actions visible through ticket records, change notes, shift handovers and escalation history.
Defined during onboardingIncident process
Define who is contacted, what is contained and how an event is documented.
Defined during onboardingPeople & confidentiality
Align confidentiality, onboarding, access changes and offboarding with the client’s requirements.
Defined during onboardingLet’s make the next shift easier.