Discover
Map queues, environments and responsibilities.
SOC 2 compliance audit support
Build the controls and evidence needed for SOC 2 readiness.
Readiness assessment and advisory support for security, availability and other selected trust-service criteria.
Flexible scopeHuman escalationWhite-label ready
The operational challenge
Keep work moving when demand, complexity or coverage exceeds the team.
Specialist work becomes harder to manage when ownership is fragmented across teams, tools and vendors. We provide a defined technical service with clear scope, communication and escalation.
What’s included
A defined service—not a black box.
Move forward with specialist expertise, documented delivery and a clear route from assessment to ongoing support.
Scope and criteria mapping
Readiness assessment
Control design review
Evidence planning
Gap remediation support
Audit coordination
Platforms & workflow
Designed to fit the systems you already use.
Exact platform scope, access and responsibilities are confirmed before onboarding.
01SOC 2
02Trust Services Criteria
03Control evidence
04Policies
05Risk management
06Vendor controls
Who it’s for
Built around technical businesses with real operational pressure.
Hosting and cloud providers
SaaS and technology teams
Managed service providers
Organizations with complex infrastructure
How the engagement works
Clear scope. Controlled access. Documented handovers.
Onboard
Agree access, escalation and communication.
Operate
Begin coverage with documented ownership.
Improve
Review patterns, performance and capacity.
Questions before onboarding
Know what happens next.
Can you work inside our existing help desk?+
Yes. The operating model is designed around your existing systems, communication channels, escalation rules and brand standards.
Can support be delivered under our brand?+
Yes. White-label support is available for businesses that want Support Facility to operate as an extension of their own team.
How is service scope confirmed?+
The systems, assets, access, testing boundaries, deliverables and escalation process are documented during discovery before work begins.
Is there a setup fee?+
The current service information states there is no setup fee. Final commercial terms should be confirmed in your proposal before work begins.
Let’s make the next shift easier.