Discover
Map queues, environments and responsibilities.
Incident response
Contain the incident, understand what happened and move safely into recovery.
Investigation, containment, malware analysis and post-incident reporting for suspected or confirmed security events.
Flexible scopeHuman escalationWhite-label ready
The operational challenge
Keep work moving when demand, complexity or coverage exceeds the team.
Specialist work becomes harder to manage when ownership is fragmented across teams, tools and vendors. We provide a defined technical service with clear scope, communication and escalation.
Specialist services
Choose the capability that matches the work.
Start with the service area below or contact us to map the right combination for your environment.
Incident detection & investigation
Turn suspicious activity into a clear, evidence-led incident picture.
Rapid triage and investigation of alerts, unusual activity, compromised accounts and suspected intrusion.
Incident response & malware analysis
Contain malicious activity and understand the code behind it.
Incident response combined with static and dynamic malware analysis to support containment and recovery.
Post-incident analysis & reporting
Turn incident evidence into a stronger security program.
Detailed reconstruction, lessons learned, control-gap analysis and reporting after containment.
What’s included
A defined service—not a black box.
Move forward with specialist expertise, documented delivery and a clear route from assessment to ongoing support.
Initial triage
Evidence preservation
Containment guidance
Root-cause investigation
Recovery support
Post-incident reporting
Platforms & workflow
Designed to fit the systems you already use.
Exact platform scope, access and responsibilities are confirmed before onboarding.
01Endpoints
02Servers
03Cloud logs
04Network evidence
05Malware analysis
06Forensics
Who it’s for
Built around technical businesses with real operational pressure.
Hosting and cloud providers
SaaS and technology teams
Managed service providers
Organizations with complex infrastructure
How the engagement works
Clear scope. Controlled access. Documented handovers.
Onboard
Agree access, escalation and communication.
Operate
Begin coverage with documented ownership.
Improve
Review patterns, performance and capacity.
Questions before onboarding
Know what happens next.
Can you work inside our existing help desk?+
Yes. The operating model is designed around your existing systems, communication channels, escalation rules and brand standards.
Can support be delivered under our brand?+
Yes. White-label support is available for businesses that want Support Facility to operate as an extension of their own team.
How is service scope confirmed?+
The systems, assets, access, testing boundaries, deliverables and escalation process are documented during discovery before work begins.
Is there a setup fee?+
The current service information states there is no setup fee. Final commercial terms should be confirmed in your proposal before work begins.
Let’s make the next shift easier.